Refund & Return Policy – Frentica

Closed Box Delivery Policy

We strictly follow a “Closed Box Delivery” system to ensure:

Authenticity of every product
Protection of customer privacy
Prevention of product adulteration or modification

If you receive a damaged, defective, or wrong product, you may return it to us under the following conditions:

Conditions for Replacement or Refund

If you notice any defect (damaged/defective/wrong product) after opening the package, please contact our Customer Relationship Management (CRM) Department immediately with photo or video proof.
Complaints must be raised within 3 days of receiving the product.
For electronics or beauty tools, a 15-day replacement guarantee applies for defective or non-functional items.
Used, swatched, liquid, semi-liquid, or clearance sale products are not eligible for exchange or refund.
Products cannot be returned or exchanged for reasons such as dislike of smell, texture, color, or design, or change of mind after purchase.
If the seal is broken or if the product does not suit you personally, it will not be eligible for return.
If you mistakenly order the wrong product, exchange may be possible with payment of returning and resending costs. This depends on product type, risk of exchange, and management discretion.
Returns must include the original invoice, Frentica delivery box, and intact product packaging (where applicable).
If our CRM team agrees to the exchange, all steps of the transfer process must be completed within 3 days of the agreed time.

How to Return Your Product

Within Dhaka and outside Dhaka, returns will be arranged through a third-party courier service by our CRM Department.
Customers will not have to bear return costs in case of eligible complaints (conditions apply).
Pickup may take up to 7 working days, and exchange delivery may require an additional 7 working days after the returned product reaches Frentica.

Customer Support

For any queries or complaints:

Hotline: +8801886611611
Email: info@frentica.com