Privacy Policy – Frentica

Effective Date: 10.05.23
Frentica Cosmetics Limited (“we,” “our,” “us”) values your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and purchase products.

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information: Name, phone number, email address, billing/shipping address.
Payment Information: Card details, mobile banking information, or other payment methods (processed securely by third-party payment providers).
Order Details: Products purchased, order history, delivery preferences.
Technical Information: IP address, browser type, device information, cookies, and browsing activity.

2. How We Use Your Information

We use your information for the following purposes:

To process and deliver your orders.
To confirm payments and provide invoices.
To communicate with you regarding orders, delivery, or customer support.
To improve our website, services, and user experience.
To send promotional offers, if you have subscribed to our newsletter.
To comply with legal or regulatory requirements.

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share information in the following cases:

Service Providers: With delivery partners, payment gateways, or IT service providers for completing your orders.
Legal Requirements: If required by law, regulation, or court order.
Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Payment Security

All online payments are processed through secure and trusted third-party payment providers.
We do not store your full credit/debit card details or sensitive financial information on our servers.
Transactions are encrypted using industry-standard SSL (Secure Socket Layer) technology.

5. Cookies & Tracking Technologies

Our website uses cookies to:

Remember your shopping cart and preferences.
Analyze website traffic and performance.
Improve customer experience and provide personalized content.

You may disable cookies in your browser settings, but some website features may not work properly.

6. Data Retention

We retain your personal data only as long as necessary for order processing, legal compliance, and improving our services.
You can request deletion of your account or order history by contacting us.

7. Your Rights

You have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal information (subject to legal obligations).
Opt-out of promotional communications at any time.

8. Data Protection

We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, misuse, or disclosure. However, no method of online transmission is 100% secure.